Connections Guatemala Travel — Terms & Conditions
Cancellations and Refunds
Customer cancellations — this policy applies to all our tours.
Cancel at least 24 hours before the scheduled start of your activity for free cancellation and a full refund.
Cancellations received less than 24 hours before the activity starts are non-refundable.
The cancellation deadline is based on the activity’s scheduled local start time in Guatemala.
Company cancellations — if we cancel a service due to force majeure or unforeseen circumstances, you may reschedule at no additional cost or receive a full refund.
Payments
Payments must follow the conditions stated in your booking confirmation. Full payment is required before the service starts, unless otherwise agreed in writing. Send your payment receipt when requested so we can confirm receipt.
No-Shows
If you do not arrive at the agreed date, time and meeting point, your booking will be treated as a no-show. No-shows are non-refundable.
Changes to the Service
We may modify the itinerary or included services due to adverse weather, safety concerns or circumstances beyond our control.
For significant changes, we will offer suitable alternatives or a partial refund, as applicable.
Traveler Responsibilities
Travelers are responsible for meeting the requirements of the booked service, including visas, travel insurance and the physical requirements of the activity.
The company is not responsible for consequences arising from a traveler’s failure to meet these requirements.
Complaints and Assistance
Please inform us of any concern during the activity so we have an opportunity to assist and address it promptly.
Complaints submitted after the service will be considered individually and may require supporting documentation.
Applicable Law
These terms are governed by the laws of the country where Connections Guatemala Travel is based.
Disputes relating to these terms will be handled by the competent courts in that jurisdiction.
Acceptance of Terms
By making a booking, the traveler acknowledges and accepts these terms and conditions.
Last updated: October 6, 2026
These terms explain the conditions of our services and bookings. Please contact Connections Guatemala Travel if you have questions before reserving.
